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| ISO 9001 concerns the standard of quality management and is applied to all processes through which we provide our services. This certification indicates that there is an effective quality management system in place in our datacenters, and that we observe the regulations regarding systematic control and fixed procedures. As a result we provide a constant high level of quality to our clients.

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| The ISO 27001 certification proves that the procedures and day-to-day tasks within our datacenters comply with the strict procedures specified in the standard. During annual inspections and audits, the Information Security Management System (ISMS) and underlying processes are checked against this and approved. The standard specifies requirements for defining, implementing, operating, controlling, assessing, maintaining and improving a documented ISMS in the context of the general business risks to the organization. On an international level this standard is increasingly seen as a benchmark for the level of information security.

| ISO 14001 is a standard concerned with environmental management. With the aid of an Environmental Management System (EMS) per the ISO 14001 standard, the environmental risks of business operations can be managed and if possible reduced. Obtaining this certification and undergoing the annual inspection audits that result from it are a compliment to the emphasis that we place on the Corporate Social Responsibility of The Datacenter Group.

| NEN 7510 is the Dutch standard for information security within the department of healthcare. It also serves as proof for healthcare insurers and patients that The Datacenter Group handles electronic patient files with the utmost care and responsibility. With the NEN 7510-certification TDCG shows that it has equipped an equivalent management system for healthcare. For care clients of the two datacenters this means that the datacenters in Amsterdam and Delft guarantee — to the benefit of patients — the availability, integrity, and confidentiality of all digital information.

| PCI DSS stands for Payment Card Industry Data Security Standard. This certification ensures maximum security for clients of the datacenter during financial transactions. Companies who store, process and/or send credit card details are obligated to acquire this certification. Visa Inc., MasterCard, JCB, American Express and Discover Financial Services are responsible for establishing this norm. PCI DSS is the most important security standard in the payment industry for securing data. The Datacenter Group is audited annually by an independent party to ensure compliance with this standard.

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| Your IT is our business! Since our establishment in 2007 we guarantee excellent climate control and 100% availability to our clients. But most of all we offer a secure home for your IT environment. Don’t want to leave things to chance? We also offer a unique twin-datacenter solution, so your data is stored separately, and thus more secure. Our Data Center offer high-quality colocation services. 

| This means that we rent out space in our datacenters that’s equipped with all the necessities to keep your equipment online 24/7. We are able to give this guarantee because our infrastructure meets the highest availability requirements of the Tier 3 standard. In other words: all crucial requirements such as cooling, power supply, emergency power and UPS systems are completely in sync with one another in addition to being installed redundantly.

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| Our datacenters are secured by physical security on location 24/7/365. For security reasons it is only possible to enter the datacenters upon providing a valid ID. Our datacenters are equipped with several layers of physical security such as cameras and biometric access control. Visitors only gain access to authorized rooms necessary to their visit. Our security processes are guaranteed through our ISO 27001 certification, the standard for information security.

| Our Datacenter sets high standards for the quality and availability of its power supply. Our datacenters have realized an availability (uptime) of 100% since their founding. This is achieved in part by strict procedures, extensive external audits, regular checks, and the use of the newest technical infrastructure. One of these tests is the monthly Black Building test in which a power outage is simulated. In this way we check whether all emergency power systems are functioning according to the highest standards. During these tests our batteries, UPS’ (Uninterruptable Power Supply), diesel tanks, pumps, and emergency power generators are deployed.

| All rooms in our datacenters are equipped with automatic extinguishing systems that are manually deployed in case of calamity according to the fire control protocol. In addition, all rooms feature CO2 extinguishers and a VESDA system (Very Early Smoke Detection Apparatus). This system measures the number of particles in the air through use of a laser, and it therefore able to detect a potential fire at a very early stage. Detection also occurs underneath the raised floor. In addition to these fully automatic systems, engineers are present 24/7, who will follow up on all fire alarms according to fire control procedures.

| Our Datacenter has developed its own adiabatic climate control system. With this cooling system we can indirectly cool the IT equipment of our clients with outside air, which makes our datacenters energy efficient. This is shown by our PUE value, which is on average 1,15. We can confidently say our datacenters are some of the most energy efficient datacenters in the world. In addition, the entire air treatment installation is set up based on an N+1 philosophy: for every critical part of our cooling installation, we run at least one backup system per data room.

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